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Am I required to wear a facial covering?
Face masks MUST be worn by guests (ages 5 and over) inside of the visitor and education center and the Marjorie K. Daugherty Conservatory. If you choose to take your mask off outdoors, it must be put back on prior to re-entering either building. Guests riding the tram must wear a mask when in the tram car.
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What is timed ticketing?
We have transitioned to a timed ticketing system for admissions. Timed ticketing offers reserved time slots to ensure paced guest arrivals and moderated attendance levels. Each person visiting must reserve or buy a ticket in advance online, including children and garden members. This allows us to safely welcome guests and keep within our guidelines for capacity of our venue. This is the only method for admission at this time.
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How do I reserve/purchase advance timed tickets?
Tickets may be purchased via this website from the buy tickets button at the top of the page or from any of the ticketing links throughout. You will need to select a visit date and time, as well as the number of tickets needed. If you have technical difficulties or need assistance, please contact us at (402) 346-4002, ext. 201/250.
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Can I walk up and buy admission tickets or a membership?
All admission tickets must be reserved in advance via the gardens website. Memberships may be purchased at the front desk (credit card transactions only), online, via mail, or by calling (402) 346-4002, ext. 214 (Monday-Friday). If you do not have a computer or have technical difficulties, please call (402) 346-4002, ext. 201/250 for assistance with your ticket purchase.
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What services are available?
The gift shop is currently open from 9 a.m. to 5 p.m. daily (credit card transactions only). The ConAgra Cafι is currently open from 11 a.m. to 2 p.m. daily, with a limited selection of sandwiches and side dishes. Limited indoor seating is available for cafe patrons. Restrooms inside of the visitor and education center are open to the public. Tram service will resume on the weekends in April (weather permitting) and daily service will resume from May-October. Masks or facial coverings must be worn on the tram at all times. Water fountains are not in service. Manual wheelchairs are not available to reserve/loan at this time and we do not offer motorized wheelchairs or scooters.
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What buildings/garden areas are closed?
Fortunately, we are able to safely reopen most of the garden for the enjoyment of our guests. The Japanese park is temporarily closed for a renovation. The model railroad garden will be open on Saturdays and Sundays in April and daily from May-October.
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What health and safety protocols are in place?
In addition to timed tickets, limiting capacity and opening garden features/facilities in phases, the garden regularly cleans/sanitizes doors and surfaces (with the exception of benches and outdoor structures), has hand sanitizer stations available to guests in the lobby, has protective barriers at the front desk, reduced touchpoints for staff and guests, and reminds visitors of proper protocol via signage. Guests ages 5 and over are required to wear a mask inside of the visitor and education center. We ask that guests respect garden staff and other guests by staying at least 6' apart at all times. We kindly ask that guests stay home if they are ill or think they may have been in contact with someone who is/was ill. Let's keep each other healthy and safe.
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As a member, how many tickets can I reserve?
Members are allotted the number of tickets based on their current membership level. When reserving tickets, please use these guidelines based on your membership level/benefits:
Individual | Please put 1 in the member adult field.
Individual Plus One | Please put 1 in the member adult field and 1 in the plus one field when you have a guest.
Dual | Please put 2 in the member adult field.
Dual Plus One | Please put up to 2 in the member adult field and 1 in the plus one field when you have a guest.
Family | Please put up to 2 in the member adult field and the number of children in your household that are under 18 in the member child field.
Family Plus One | Please put up to 2 in the member adult field and the number of children in your household that are under 18 in the member child field and 1 in the plus one field when you have a guest.
Grandparent | Please put up to 2 in the member adult field and the number of children/grandchildren that are under 18 in the member child field.
Grandparent Plus One | Please put up to 2 in the member adult field, the number of children/grandchildren that are under 18 in the member child field, and 1 in the plus one field when you have a guest.
Tickets for additional guests may be purchased by the member using the general admission prices. Members must show their current membership card and ID, along with their e-ticket(s)/printed ticket(s) to be admitted. Please note that membership benefits extend to the named cardholder(s) and are not transferable.
Questions? Please contact the membership department at (402) 346-4002, ext. 214.
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Will I receive a confirmation of my purchase?
For both e-tickets and print at home tickets you will receive an order confirmation via email. E-ticket purchasers will receive a second email with their tickets. The tickets will need to be presented to the front desk, along with the purchaser's photo ID and membership card (if they are a garden member).
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What will my entry experience be like?
We ask that guests stay in their cars until their arrival time. Please enter the visitor and education center through the main doors (make sure you have your face masks on prior to entering the building). If you have any wait time, please keep 6' apart from other parties of guests. A front desk attendant will check your e-ticket or printed ticket, photo ID, and membership card (if you are a member). During the Fantastical Folklore exhibit, guests will follow a one-way route through the show.
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What if I miss my time slot?
We may not be able to accommodate late arrivals due to restrictions on our capacity. Guests should make every effort to arrive within 15 minutes of their scheduled visit time.
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How long can I stay in the garden?
When you make your ticket purchase you are selecting your arrival time. There are currently no time limits to the length of a garden visit, but the average visit is around 90 minutes. We kindly ask that guests complete their exploration and discovery of the garden by 5 p.m.
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Can I leave and come back in?
All guests are kindly asked to leave the garden immediately after visitation to eliminate congestion on the property or in the parking lot. Because slots are timed, there will be no re-entry allowed.
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Will guest passes be accepted?
Yes. Guests with complimentary passes must reserve a timed ticket, like all other guests. Choose the complimentary pass option in the ticketing system, then bring your passes to redeem along with your receipt on the day of your visit. Any guests beyond the number of passes can be paid for in the same transaction.
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Is Kenefick Park open?
Kenefick Park remains open and accessible to the public for free during the garden's hours of operation (9 a.m. to 5 p.m.). Visitors should park in the south-most tier of the parking lot to access the staircase. A sidewalk/ramp is accessible from the southwest end of the lot. Guests who wish to see Kenefick Park and enter the garden will need to reserve a timed ticket.
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